COVID-19 Response Plan
Transparency is Important to Our Team
Our top priority is to care for seniors with the respect, compassion, and dignity they deserve. We believe in being transparent with our community while respecting the privacy of our residents, their families, and our staff.
Our goal is to prevent the spread of COVID-19 within our facilities and to minimize the threat of the virus in our communities.
Our company-wide policies are precautionary steps to reduce risks. Additionally, facility-specific interventions, prevention, and outbreak policies on a case-by-case basis.
Facility leadership regularly reports the facility’s COVID-19 status to corporate leaders who help to provide direction and resources.
Personal Protective Equipment
All staff and residents are wearing appropriate personal protective equipment, per CDC guidelines. Residents are provided with face coverings and are encouraged to wear them when they leave their rooms.
Staff are screened upon arrival for their shift. They answer a series of questions about contact, health status, and travel. A touchless thermal scanner records their temperature. The screening responses are stored digitally and reviewed regularly.
Residents regularly have their temperatures checked and are routinely checked for COVID-19 related symptoms.
Each care center has increased the number of sanitizing stations throughout the facility. Staff and residents have been educated on proper hand hygiene.
All residents and staff are educated on proper social distancing practices. We have increased the standard of social distance kept from 6 feet to 8 feet.
Facilities regularly clean high touchpoint areas using CDC recommended cleaning products.
Facility administration is in regular communication with state and local health authorities.
Weekly COVID-19 Updates:
(scroll to see each week’s update)
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Customer Care Line
Our skilled care team continually seeks ways to improve the quality of care we offer our residents. As a resident or family member, please feel free to contact our customer care line at any time to express concerns, offer advice, or seek assistance with a problem you may have. Your call can be anonymous, and all concerns are reviewed by our customer care team and followed-up on.
Long-Term Care Ombudsman
A long-term care ombudsman helps residents of a nursing facility and residents of an assisted living facility resolve complaints. Help provided by an ombudsman is confidential and free of charge. To speak with an ombudsman, a person may call the toll-free number 1-800-252-2412.